Refund policy

General Terms & Conditions

• At Condor Footwear (India) Limited, we have made it our mission to give you a wide collection of the best footwear at unbelievable prices. We want to make you look fabulous and to walk with comfort at all stages of life, and we are committed to doing everything possible to achieve that. 
• If we have not delivered a product that we have shown in the picture or that we have committed to, we will be glad to accept it back within 7 days of delivery, unused and in its original packaging. 
• Any issue or claim regarding delivery will be entertained up to a maximum of 7 days from the actual order delivery date. Condor will not assume any responsibility or liability and will not entertain any issue or claim for non-delivery after expiry of the aforesaid 7-day time period
• All articles being returned for exchange/claim must be accompanied by the original Invoice
• No warranty/guarantee/exchange for articles purchased at a discount or during a promotional sale period.
• Articles/products sold under any promotional scheme will not be eligible for exchange and/or refund.
• For exchange/claim, please contact Customer Service at 1800-1200-55000 (10 AM – 07 PM) / Email us at customercare(at)condortrendz.com
• Returns for Footwear will be accepted for damaged/ defective products and size issues only.
• Please notify us of receipt of a damaged/defective product maximum of 48 hours of delivery.
• Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no damage to goods in transit.
• The cost of sending back the merchandise for return or exchange will be borne by the customer however, the cost of sending back the exchanged pair will be borne by Condor.
• After successful processing, the entire refund amount, that is, the price of the item, will be allocated to you in your Condor Trendz account as a Gift Voucher. You can use the same amount on your subsequent Condor Trendz purchases. We can also process the refunds.
• The decision of Condor Footwear India Ltd. would be considered final in all cases.
• You must make sure that the following address is written/printed clearly on the returns parcel:
• The Return Desk, Condor Footwear (India) Limited B-9/7, Road No. 11, SUSML, HOJIWALA INDUSTRIAL ESTATE, VANZ, SURAT, GUJARAT - 394230.